Last updated: September 22, 2026

At MAKDA, we value your trust and are committed to respecting and protecting your privacy.

This Privacy Policy explains how MAKDA (“MAKDA”, “we”, “us” or “our”) collects, uses, stores and protects your personal information when you visit makdastore.com, purchase our products, subscribe to our communications, contact us, or otherwise interact with our website and services.

We process personal data in accordance with applicable laws and regulations in the United Arab Emirates, including Federal Decree-Law No. 45 of 2021 concerning the Protection of Personal Data and other applicable UAE e-commerce and consumer-protection legislation.

1. Who We Are

MAKDA – My Awareness Kit for Daily Actions is a UAE-based brand creating practical tools designed to support emotional awareness and everyday skill-building.

Business name: MAKDA 
Trading name: MAKDA
Website: makdastore.com
Country: United Arab Emirates
Email: k.h@makdastore.com

For the purposes of applicable data-protection legislation, MAKDA is responsible for the personal information collected through our website except where another organization processes information independently under its own privacy policy.

2. Information We Collect

Depending on how you interact with MAKDA, we may collect information including your name, email address, telephone number, billing and shipping address, order and purchase information, customer-service correspondence and information you voluntarily provide to us.

When you use our website, certain technical information may also be collected automatically, such as your IP address, browser and device information, website activity, referring pages, cookie identifiers and similar technical data.

When you make a purchase, payment information is processed through the payment services available through our store. MAKDA does not intentionally store complete payment-card details where those details are processed directly by an authorised third-party payment provider.

3. How We Use Your Information

We may use your personal information to process and fulfil orders; arrange shipping and delivery; process payments, refunds and returns; communicate with you about your purchases; respond to enquiries; operate and improve our website; maintain website security and prevent fraud; comply with accounting, tax and legal obligations; understand how visitors use our website; and, where permitted, send you information about MAKDA products, resources or updates.

Where consent is required for a particular use of your information, we will seek that consent.

You may unsubscribe from marketing emails at any time by using the unsubscribe option contained in our communications or by contacting us.

4. Children's Privacy

MAKDA creates products and resources for children, teenagers, parents, caregivers and professionals. However, our online store is intended to be used and purchases made by adults.

We do not knowingly request or intentionally collect personal information directly from children through our online store for marketing purposes.

Parents, caregivers and professionals should avoid submitting unnecessary identifying or sensitive information about a child when contacting us.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us at k.h@makdastore.com so that we can review the matter and take appropriate action.

5. Orders and Payments

When you place an order, we collect the information necessary to process the transaction, including contact, billing, shipping and order information.

Payments may be processed by third-party payment providers. Those providers may collect and process payment information in accordance with their own privacy policies and legal obligations.

Our online store is powered by Shopify. Shopify may process certain personal information as part of providing hosting, checkout, commerce, security and related services to our store.

6. Shipping and Delivery Partners

To fulfill your order, we may provide necessary information, such as your name, telephone number, delivery address and relevant order details to courier, logistics and fulfillment providers.

We only provide information reasonably necessary for them to perform the relevant service.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate essential website functions, remember preferences, understand website performance, improve your shopping experience and, where applicable and permitted, measure marketing effectiveness.

Some cookies are necessary for the operation of the website. Others may relate to analytics, functionality or advertising.

Where required by applicable law, you will be given appropriate choices regarding non-essential cookies.

You can also manage cookies through your browser settings. Disabling certain cookies may affect some website functionality.

8. Marketing Communications

If you subscribe to our newsletter or otherwise consent to receive marketing communications, we may send you information about new MAKDA products, educational resources, offers or other brand updates.

We will use your information for direct marketing in accordance with applicable UAE requirements and any consent you have provided. UAE consumer-protection guidance specifically recognises consumers' right to privacy and security of their data and protection against unauthorised promotional or marketing use.

You can withdraw your marketing consent at any time by clicking Unsubscribe in an email or contacting us at k.h@makdatore.com.

Unsubscribing from marketing does not prevent us from sending necessary transactional communications concerning an order you have placed.

9. When We Share Information

We do not sell your personal information.

We may share necessary information with trusted organisations that help us operate our business, including our e-commerce platform, payment processors, delivery and logistics providers, website hosting and technical providers, email and customer-communication services, analytics providers, professional advisers, and government or regulatory authorities where disclosure is legally required.

Where service providers process personal data on our behalf, we expect appropriate privacy and security safeguards to be maintained.

UAE rules governing digital commerce also require protection of consumer information and data and restrict disclosure or sharing except where legally justified or appropriately authorized.

10. International Data Transfers

Some of the technology and service providers we use may process or store information outside the United Arab Emirates.

Where personal information is transferred internationally, we take appropriate steps to ensure that such transfers are handled in accordance with applicable UAE data-protection requirements.

11. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to satisfy applicable legal, accounting, tax, contractual, fraud-prevention and regulatory requirements.

Retention periods may therefore vary depending on the type of information and the reason it was collected.

When personal information is no longer required, we will delete, anonymise or otherwise securely dispose of it where appropriate.

12. How We Protect Your Information

We take reasonable administrative, organisational and technical measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

No website or electronic transmission can be guaranteed to be completely secure. We therefore continually seek to use appropriate safeguards while recognising the inherent risks associated with online services.

The UAE Personal Data Protection Law requires appropriate technical and organizational measures for protecting personal data during processing.

13. Your Privacy Rights

Subject to applicable UAE law and any relevant exceptions, you may have rights concerning your personal information, including rights relating to accessing information held about you, requesting correction of inaccurate information, requesting deletion in applicable circumstances, restricting or objecting to certain processing, withdrawing consent where processing is based on consent, and obtaining information regarding how your data is processed.

Some rights may be subject to legal exceptions or retention obligations.

To make a privacy request, please contact:

k.h@makdastore.com

We may need to verify your identity before completing a request in order to protect your information.

14. Third-Party Websites

Our website may contain links to third-party websites, platforms or social-media services.

Those websites operate independently from MAKDA and may have their own privacy practices. We encourage you to review their privacy policies before providing personal information.

MAKDA is not responsible for the privacy practices of third-party websites that we do not control.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or applicable legal requirements.

When changes are made, the revised version will be published on this page and the Last updated date will be amended accordingly.

We encourage you to review this page periodically.

 

16. Contact Us

If you have questions about this Privacy Policy, the personal information we hold about you, or how your information is handled, please contact:

MAKDA – My Awareness Kit for Daily Actions
Email: hello@makdastore.com
Website: makdastore.com
United Arab Emirates