Last updated: September 22, 2026

At MAKDA, we take care to ensure that every order is prepared and dispatched in excellent condition. Due to the nature of our products, we do not accept returns, exchanges or refunds for change of mind once an order has been delivered, except where required under applicable UAE law.

Please review your order carefully before completing your purchase.

No Returns or Exchanges

All MAKDA products are considered final sale once delivered.

We do not accept returns or exchanges because you changed your mind, ordered the incorrect product or age range, no longer require the product, or have decided that the product is not suitable for your personal preferences.

This policy does not affect any rights you may have under applicable UAE consumer-protection legislation.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, incomplete, or you receive an item different from what you ordered, please contact us as soon as possible at k.h@makdastore.com.

Please provide your order number, a description of the issue, and clear photographs showing the product, packaging and any damage or defect.

We will review the issue and, where the product qualifies under applicable UAE law, arrange an appropriate remedy, which may include replacement or refund, as applicable.

UAE law provides consumers purchasing through digital channels with return or exchange rights in specified circumstances, including where goods are defective, incomplete, damaged or contrary to the merchant's description.

Incorrect Product Ordered

Please make sure you select the correct product, age range and language before completing your purchase.

MAKDA currently offers products designed for different age groups and in different languages. If the product delivered matches the item selected and confirmed in your order, we cannot accept a return or exchange solely because the incorrect version was selected by the customer.

Order Changes & Cancellations

If you need to change or cancel an order, please contact us at k.h@makdastore.com as soon as possible after placing it.

We will try to accommodate your request if the order has not yet been processed or dispatched, but we cannot guarantee that changes or cancellations will be possible.

Once an order has been dispatched, it cannot be cancelled under our change-of-mind policy, subject always to your statutory rights under applicable UAE law.

Refunds for Eligible Claims

If we determine that a refund is appropriate under this policy or required by applicable law, the refund will generally be issued to the original payment method used for the purchase.

Processing times after a refund is issued may vary depending on your bank, card issuer or payment provider.

Where a defective or otherwise qualifying product is involved, MAKDA will comply with the remedies required by applicable UAE consumer-protection legislation. UAE law requires suppliers to provide remedies for qualifying defects or malfunctions, which can include repair, replacement or refund depending on the circumstances.

Shipping Charges

Original delivery charges are not refundable for change of mind requests.

Where an item is confirmed to have arrived damaged, defective, incomplete or incorrectly supplied by MAKDA, any treatment of delivery or return costs will be handled in accordance with applicable UAE law and the circumstances of the claim.

Products Purchased Through Other Retailers

If you purchase a MAKDA product through another retailer, marketplace or authorised stockist, your purchase will generally be subject to that seller's applicable returns and refund procedures.

Please contact the retailer through which the purchase was made in the first instance.

For products purchased directly from makdastore.com, this Returns & Refunds Policy applies.

Your Rights Under UAE Law

Nothing in this policy is intended to exclude, restrict or override rights that cannot legally be excluded under UAE consumer-protection legislation.

MAKDA operates in accordance with applicable UAE consumer-protection and e-commerce requirements, including Federal Law No. 15 of 2020 on Consumer Protection and Federal Decree-Law No. 14 of 2023 concerning Trading by Modern Technological Means. The latter specifically establishes circumstances in which online consumers have a statutory right to return or exchange goods.

Contact Us

If there is an issue with your MAKDA order, please contact us:

MAKDA – My Awareness Kit for Daily Actions
Email: hello@makdastore.com
Website: makdastore.com
United Arab Emirates

Please include your order number and photographs of the product where relevant so that we can assist you as quickly as possible.