Shipping policy
Last updated: September 2026
At MAKDA, we want your order to reach you safely and as smoothly as possible. This Shipping Policy explains how orders placed through makdastore.com are processed, shipped and delivered.
Order Processing
Once your order has been successfully placed, you will receive an order confirmation using the contact details provided at checkout.
Orders are typically processed within [1–2 business days], excluding weekends and UAE public holidays.
During launches, promotional periods or periods of high order volume, processing may take slightly longer. If there is a significant delay affecting your order, we will do our best to keep you informed.
Delivery Within the UAE
We currently deliver MAKDA orders across the United Arab Emirates.
Estimated delivery time after dispatch:
Dubai: [1–2 business days]
Other Emirates: [1–3 business days]
Delivery times are estimates and may vary depending on your location, courier operations, public holidays, weather conditions or circumstances outside our reasonable control.
Shipping Fees
Shipping charges are calculated and displayed at checkout before you complete your purchase.
Where free shipping is offered, the applicable minimum order value or promotional conditions will be clearly communicated on our website.
Any free-shipping threshold is calculated based on the value of qualifying products after discounts and before any applicable delivery charges, unless otherwise stated.
Order Tracking
Where tracking is available, you will receive your delivery or tracking information once your order has been dispatched.
Please allow some time for tracking information to become active after receiving your dispatch notification.
Delivery Information
Customers are responsible for providing complete and accurate delivery information when placing an order, including:
- Recipient's full name
- Mobile number
- Emirate and area
- Building/villa name or number
- Street and any additional delivery instructions required
Please review your details carefully before completing your purchase.
If you notice an error after placing your order, contact us at hello@makdastore.com as soon as possible. We will try to update the details before dispatch, but changes cannot be guaranteed once an order has been processed or handed to the courier.
Failed Delivery Attempts
If a delivery cannot be completed because the recipient is unavailable, cannot be contacted, or the delivery information provided is incomplete or incorrect, the courier may attempt to contact you or arrange another delivery.
If an order is returned to MAKDA following unsuccessful delivery attempts, additional delivery charges may apply if you request that the order be shipped again.
Delayed Deliveries
While we work with our delivery partners to have orders arrive within the estimated timeframe, occasional delays may occur due to circumstances outside MAKDA's reasonable control.
These may include courier delays, severe weather, UAE public holidays, unusually high order volumes or other logistical disruptions.
If your order is significantly delayed, please contact us at hello@makdastore.com with your order number so we can assist you.
Damaged Packages
Please inspect your order when it arrives.
If your package or product arrives damaged, defective, incomplete or incorrect, please contact us as soon as possible and provide:
Your order number, a brief description of the issue, and clear photographs of the product and packaging.
We will review the issue and provide the appropriate solution in accordance with our Returns & Refunds Policy and applicable UAE consumer-protection requirements.
Lost Packages
If your tracking information indicates that your order has been delivered but you have not received it, please first check with members of your household, building reception or security where applicable.
If you still cannot locate the package, contact us at hello@makdastore.com so that we can investigate the delivery with the courier.
International Shipping
At this time, MAKDA ships within the United Arab Emirates only.
We hope to expand delivery to additional GCC countries in the future. Any new shipping destinations will be announced through our website and official MAKDA channels.
Changes to This Policy
We may update this Shipping Policy from time to time as our delivery services, destinations or business operations change.
The latest version will always be available on makdastore.com, together with its most recent update date.
Contact Us
If you have questions about your order or delivery, please contact:
MAKDA – My Awareness Kit for Daily Actions
Email: hello@makdastore.com
Website: makdastore.com
United Arab Emirates
Please include your order number when contacting us about an existing order so we can assist you more efficiently.